Shipping Policy

Effective Date: 07/11/2023

1. Delivery Methods:

    •    Foodiego primarily offers delivery services, bringing your favorite restaurant dishes directly to your doorstep. 

2. Delivery Areas:

    •    We currently operate in “Chirala” If your location is not within these areas, please check the app for availability or contact our customer support.

3. Delivery Times:

    •    Foodiego aims to deliver your orders as promptly as possible. Delivery times may vary based on factors like restaurant preparation, traffic conditions, and order volume. Estimated delivery times will be provided upon order confirmation.

4. Delivery Charges:

    •    Delivery charges may apply, and they will be clearly communicated during the checkout process.

Return and Refund Policy for Foodiego

Effective Date: 07/11/2023

1. Order Accuracy:

    •    We take great care to ensure the accuracy of your order. In the rare event that your order is incorrect or incomplete, please contact our customer support within  1 hours of receiving your order.

2. Food Quality:

    •    If you have concerns about the quality of your delivered food, please contact us within one hours of delivery. We will evaluate your request and, if valid, offer an appropriate resolution.

3. Refunds:

    •    Refunds will be processed based on the payment method used for the order. Depending on your payment provider, it may take up to 2 business days for the refund to reflect in your account.

4. Cancellation and Refunds:

    •    Cancellation requests are subject to our Cancellation Policy (refer to our Cancellation Policy section for details).

Cancellation Policy for Foodiego

Effective Date: 07/11/2023

1. Order Cancellation:

    •    Orders can be canceled free of charge till the restaurant confirms your order after placing the order.

2. Cancellation Fee:

    •    If a confirmed order is canceled after that a full amount cancellation fee may apply, which will vary based on the circumstances. The fee will be deducted from the refund or charged to the customer.

3. Restaurant Confirmation:

    •    Once a restaurant confirms the order, it becomes non-cancellable. In this case, the full order amount will be charged, and no refund will be issued.

4. Refunds:

    •    Refunds for canceled orders will be processed based on the payment method used. It may take up to 2 business days for the refund to reflect in the customer’s account.

5. Special Circumstances:

    •    In special circumstances, such as restaurant closure, excessive delays, or other issues beyond your control, we will review and handle cancellation requests on a case-by-case basis.